Refund Policy
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This policy explains when and how you can request a refund of a NXCBusiness subscription or NXC top-up payment, and how that differs from cancelling. It does not limit any right that the law of your country grants on a mandatory basis.
1. Scope
It applies to NXCBusiness subscriptions and NXC top-up purchases. It does not govern refunds for sales your business records from its own customers: those are handled by your business and the provider that processed the charge.
2. Subscriptions
Plans are paid per period (monthly, unless stated otherwise) and renew automatically until you cancel them. You can review prices and periods on Pricing.
3. When a refund applies
You can request a refund of a subscription or NXC top-up payment within 30 days of the charge. We will review each request in good faith; in addition, we will always refund the cases described under “Duplicate charges” and “Technical problems”.
4. NXC top-ups and Paddle purchases
Top-ups are one-time purchases. You can request a review through the same channels, identifying the purchase. Review considers used credits and the reason without restricting mandatory rights. A refund may remove unused credits and associated bonuses.
For transactions through Paddle, its buyer terms and refund policy also apply. Request refunds or cancellation from your receipt link or paddle.net. Mandatory rights and any applicable more favorable terms prevail.
5. How to request a refund
Write to support@nexoracloudplatform.com or use the contact form with the topic “Refund”, stating your account email, the organization, the charge date and the reason. We will reply by email.
6. Cancelling is not the same as requesting a refund
- Cancelling the subscription stops future renewals. You keep the service until the end of the paid period and it does not by itself result in a refund.
- Requesting a refund is a request about a payment already made, assessed under this policy.
- Deleting the account is a separate request about your data (see the privacy policy).
7. Renewals
If you forgot to cancel before a renewal, you can request a refund of that charge within the period stated above, especially if you did not use the service after the renewal.
8. Duplicate charges
If you were charged twice for the same period, we will refund the duplicate charge.
9. Technical problems
If you could not use the service because of a failure attributable to NXCBusiness and we could not resolve it within a reasonable time, we will refund the proportional part of the affected period.
10. Promotions
Promotional or founding-customer prices are refunded for the amount actually paid. The specific terms of each promotion will be stated when it is offered.
11. Mandatory rights in your country
If the law of your country grants you broader withdrawal, warranty or refund rights, they prevail over this policy.
12. How it is processed
Approved refunds are returned to the same payment method used. They are executed by Paddle.com, our reseller (Merchant of Record); how long it takes to appear depends on the payment method. Product support is always provided by NXCBusiness.
13. Contact
Billing and refunds: support@nexoracloudplatform.com. Support: support@nexoracloudplatform.com. Form: contact.